What does it take to change the people’s perception of the cleaning industry? In this Educational Quick Clip video, Mark Heller and Darrel Hicks reveal how economic and societal forces are ripe with opportunity to increase the industry’s professionalism and its value proposition. 

About the Presenters

Mark Heller is president of Hygiene Performance Solutions Inc., Mississauga, Ontario, Canada; and principal of Mark Heller Consulting Inc. in Hillsburgh, Ontario, Canada, where he specializes in clinical environmental hygiene, infection prevention, and people-centric transformational change.

Darrel Hicks provides support and leadership to the 100-plus staff members of the environmental services and patient transportation departments of a major metropolitan hospital. Nationally recognized as one of the top experts in infection control, Hicks is the author of Infection Control For Dummies and a past president of IEHA.

Additional Resources

• ISSA-TV: Best Practices for a Clean Bill of Health with Keith Sopha
• ISSA Resources: Value of Clean Tools
• ISSA Programs: Cleaning Industry Training Standard (CITS)